Pre-order Policy

We offer preorder items in order to keep our retail prices affordable as possible. It allows us to retail a wide range of products.
  • We have an approximate processing time frame of 3-5 weeks.



  • A pre-order is an order placed for an item which has just been released or is an item which we purchase in bulk to keep our prices low and affordable.
  • Our preorder styles will state that they are preorder on the product's image and page so please read carefully. It is the customer's responsibility to read and understand this information before proceeding to place a Preorder Purchase.
  • When you place your Preorder it is reserved exclusively for you and the order is placed with the manufacturer.
  • Please note that time frames provided are an estimate due to production schedules.



  • We give an approximate dispatch time frame of between 2-5 weeks, this DOES NOT take into consideration delays in the ordering process, international shipping delays, production delays or public holiday periods. We do our very best to dispatch Preorders as soon as practicable and aim for a 3-week dispatch from date of purchase.
  • Pre-orders are to be paid for at the time of the order being placed and are shipped as close to the dispatch time frame listed above as possible.
  • Please keep in mind the dispatch time frame provided is an estimated time frame and the item may arrive earlier or later than anticipated.
  • All items ordered together will be held and shipped together once the pre-ordered item arrives.
  • Please take care when processing your order as all pre-orders are final – no additional items can be added to the order and the order cannot be canceled or edited before delivery.
  • If your order contains Item(s) that are not a pre-order and item(s) that are, the non-preorder items will ship separately at their designated shipping time.
  • PLEASE NOTE - All items vary with time, please allow up to 4-5 weeks before contacting us for an update. Once we perform Quality Control, your items are sent within 24 - 48hrs of completing QC.
  • Please understand that delivery time may vary, depending on where you are.
  • Please contact us by any means for more information about pre-orders.


Please read carefully:

  • Upon ordering from our Preorders, you are committing to purchase from QBeauté, under the mentioned guidelines and agree to above turn around timeframes and conditions of sale.
  • You also acknowledge there may be delays with orders
  • This also applies to late or delayed orders.
  • Thank you for reading and please feel free to contact us to clarify anything mentioned above.